Frequent Questions

No, it is not possible to leave the peninsula without written permission from Carzoco. Our cars are geolocated and will notify us if you leave Spain, with the corresponding charge, as indicated in our terms and conditions.

The driver will be the person listed as the owner of the rental contract, who must present his or her driver’s license at the time of picking up the vehicle. A second driver will be authorized as long as you provide his or her personal information to our staff, as well as your driver’s license.

Of course! To do so, you must stop by one of our offices before the end of your current contract, sign the extension and make the corresponding payments. Please note that vehicle availability may affect expansion. Extension by phone, email or text message is not permitted. Any unilateral extension of the contract is considered an impermissible use of the vehicle and may have implications for the customer’s liability for damages.

As simple as calling us by phone at +34 676078572 or sending us an email to the address info@carzoco.com. If the cancellation is within 7 days of the date the reservation was made, and is not within 48 hours of the vehicle delivery time, all charges will be refunded. If the cancellation is outside the 7 days following the date the reservation was made, and is not within 48 hours prior to the time of delivery of the vehicle, all charges will be refunded except 25 euros for handling costs. cancellation. If the cancellation is made less than 48 hours before the vehicle delivery time, no charge will be refunded.

The minimum age of the driver is 21 years, and they must hold a valid or approved driving license in Spain for at least 1 year. Drivers under 25 years of age will only be able to rent basic vehicles of groups A, B, C, D and E. They will also be required to take out additional insurance of €15/day. Up to a maximum total of €125.

Confirmations will be made from the selected group. You can add your preferred model in the comments of your reservation, which we will take into account based on its availability.

It depends on the chosen rate. To check the specific case of the rental you are interested in, once you have selected the dates and destination at www.carzoco.com, if you click on the file of the vehicle you are interested in you will be able to check the mileage limit, which depends on the rental days..

Vehicles are normally delivered with a full tank. The fuel level is indicated in the Rental Agreement and must be returned with the same fuel level.

If you return the vehicle with less fuel than that delivered at the beginning of the rental, you will have a refueling charge if you have not contracted the Fuel Purchase option (Full Tank or Full Tank). The price of the Full Tank depends on the vehicle model assigned to you by the rental office.

In the event of a mechanical breakdown or accident that prevents you from continuing your trip, immediately contact the roadside assistance service. The contact telephone number in the rental contract. If you consider that you can continue with the vehicle and its repair or replacement is not necessary, you must inform us within 24 hours of the incident that has occurred and, in any case, before the end of your rental period.

You must also provide us with a fully completed accident report and any other document that you consider may be useful to complement your declaration, including accidents caused without the participation of third parties. Failure to create an accident report may constitute a breach of your contractual obligations, resulting in the possibility of losing the benefits of the protection package.

No, it is essential that the reservation holder and the main driver are present at the time of collection or we will not be able to deliver the vehicle. It will not be necessary for additional drivers to be present since their documentation can be presented by the owner, but they must always do so physically.

If you have booked through our website, you have 24 hours from the scheduled pickup time of the reservation to collect the vehicle at the office. After these 24 hours, the reservation is breached and is considered a “no show”. This condition will always be subject to the availability of vehicles.

Yes, by adding our Delivery Collect service to your reservation, you choose to have the vehicle delivered directly to the airport terminal, hotel, apartment or indicated location.

No, if you deliver the vehicle before the agreed date, the proportional part of the reservation will not be returned, but no penalty will be applied.

No, smoking is not allowed inside the vehicles. If at the time of delivery the vehicle smells of tobacco, Record go will apply a penalty of €50.

Yes, you can travel with your pet, but you have to respect the current regulations set by the DGT (carrier or safety harness). Additionally, no modifications can be made to the vehicle. If you decide to travel with your pet, remember that animal hair is one of the reasons why the special cleaning charge applies, so we recommend that you remember to vacuum the vehicle before returning it.

If you have forgotten any personal belongings in the rental vehicle, you can send an email, indicating a description of the object, the contract number and the rental dates.